FREE SHIPPING ON ALL PRODUCTS OVER 145$

Terms & Conditons

Welcome to Hotline Hair Company.  By accessing, visiting, utilizing our services and browsing through https://hotlinehaircompany.com/ you agree to be bound by these Terms and Conditions. (Terms).

These Terms and Conditions govern our relationship with you.  The provision of our services to you is subject to your adherence to these Terms.  Carefully read these Terms alongside our other policies.  These Terms and Conditions may be reviewed from time to time. Consequently, you should check the date of the Terms and Conditions (which appear at the end of this document) and review any changes since the last version. If at any time you withdraw your consent to these Terms stated on this site, please do not use this Site.

This website is operated by Hotline Hair Company.  Throughout the Site, the terms “we,” “us,” and “our” refer to Hotline Hair Company. Hotline Hair Company’s products and services are offered to you conditioned upon your acceptance of all the terms, conditions, policies, and notices stated here. Your continued use of this Site signifies your agreement to these Terms.

Product Availability

When any product is out of stock, it will be shown as “sold out” and you will not be able to purchase that product. Nevertheless, you can send us an e-mail stating what item you want and your contact information. Once the product becomes available you will be sent a notification, we will not hold product for clients, the notification is a courtesy to let you know the product is back in stock.
Please note that Prices, specifications, and availability of products are subject to change without notice.

Your Orders

The information on this Site does not constitute a binding offer to sell products described on the Site or to make such products available in your area. We reserve the right at any time after receipt of your order to accept or decline your order, or any portion thereof, in our sole discretion, even after your receipt of an order confirmation or email order confirmation or after your credit card has been charged. We may require verification of information before accepting an order.

While we will use our best efforts to fulfil all orders, we cannot guarantee the availability of any particular product displayed on the Site. We reserve the right to discontinue the sale of any product listed on the Site at any time without notice.

We also reserve the right, to refuse or cancel any order for any reason.

 

Order processing

Hotline Hair Company business hours are Monday through Friday from 8:00 am to 6:00 pm. Orders placed over the weekend will be shipped first thing Monday morning except it is a holiday. Once shipped, orders arrive within the time frame selected at checkout.

 

Product Information

Due to the nature of our products- Virgin Hair Extensions -Brazilian hair, frontal and closure, some merchandise displayed for sale on the site are to give you a vivid idea of the texture and quality of our products. So, when you place an order with us, you may notice some differences between the products you received and the pictures on our site. Do not worry about this, it is unavoidable and does not diminish the first-class quality or texture of the products you purchased. The technical specifications and settings of your computer and its display could account for the inaccuracy of its display of the colors of products offered on the Site.

Payment Terms

 

We have zero tolerance for Credit card fraud and theft of our products. Any fraudulent purchases will be prosecuted to the full extent of the law. If your billing address is different from your shipping address you will be required to fill out a credit card authorization form and send documentation before your shipment is released. If this is necessary, a representative will contact you promptly after your order has been placed. This may delay the shipping of your order. All terms of payment are always 100% upfront. We accept all major credit cards. As soon as you place an order online your credit card will be charged.

Once payment is made there are no cancellations of order.

 

 

Order Acceptance  

Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order.

         We are not responsible for late deliveries for special occasions, such as birthdays, or other events. We encourage customers to place their order in advance to ensure there is enough time to receive their item. All orders reported as "delivered" by shipping companies are considered delivered. We cannot be made liable of non-delivery in this case. 

 

Taxes and import/export licenses

Prices do not include taxes. Taxes are paid by you upon invoice from Hotline Hair Company unless you provide a valid exemption certificate acceptable to the taxing authority or unless it is forbidden by law from collection of said taxes from you. Import or export licenses are to be secured by you.  

 

DISCLAIMERS:

 

General

ALL PRODUCTS AND SERVICES ON THIS SITE AND THE SITE ITSELF IS PROVIDED ON “AS IS” AND “AS AVAILABLE” BASIS.  YOUR USE OF THIS SITE IS AT YOUR OWN RISK. WE RESERVE THE RIGHT TO RESTRICT OR TERMINATE YOUR ACCESS TO THE SITE OR ANY FEATURE OR PART THEREOF AT ANY TIME. WE MAKE NO REPRESENTATIONS AS TO ANY AND  ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND ANY WARRANTIES THAT MATERIALS ON THE SITE ARE NONINFRINGING, AS WELL AS WARRANTIES IMPLIED FROM A COURSE OF PERFORMANCE OR COURSE OF DEALING; THAT ACCESS TO THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE; THAT THE SITE WILL BE SECURE; THAT THE SITE OR THE SERVER THAT MAKES THE SITE AVAILABLE WILL BE VIRUS-FREE; OR THAT INFORMATION ON THE SITE WILL BE COMPLETE, ACCURATE, OR TIMELY. IF YOU DOWNLOAD ANY MATERIALS FROM THIS SITE, YOU DO SO AT YOUR OWN DISCRETION AND RISK. YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIALS. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM THIS SITE OR THROUGH THIS SITE SHALL CREATE ANY WARRANTY OF ANY KIND. HOTLINE HAIR COMPANY DOES NOT MAKE ANY WARRANTIES OR REPRESENTATIONS REGARDING THE USE OF THE MATERIALS ON THIS SITE IN TERMS OF THEIR COMPLETENESS, CORRECTNESS, ACCURACY, ADEQUACY, USEFULNESS, TIMELINESS, RELIABILITY, OR OTHERWISE.

Color

SINCE WE ONLY SUPPLY VIRGIN HAIR EXTENSIONS, IT COMES IN NATURAL SHADES OF BLACK OR BLONDE OR ALTERATIONS IF COLORED.. IF YOU CHOOSE TO COLOR THE HAIR, IT TAKES AND HOLDS PERMANENT, SEMI-PERMANENT, LIFTS, AND CELLOPHANE. (RECOMMENDED TO BE DONE BY A PROFESSIONAL STYLIST).

EXCHANGES WILL NOT BE ISSUED FOR DISSATISFACTION WITH TEXTURE OR COLOR!